ITIL_SO, ITIL® Service Operation Certificate (Service Operation)

Kursa ilgums, akadēmiskās stundas:24
Kursa cena, EUR (bez PVN):1250,00


Datums, laiksVietaValoda
30.oktobris - 1.novembris, 2019 RĪGA, Tallinas 4Latviski


Apraksts nav pieejams latviešu valodā

Course target

3 days including 90 minute ITIL® Service Operation multiple choice scenario based examination.


  • CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners
  • IT Professionals working in Service Operation roles
  • Individuals requiring a detailed understanding of ITIL Service Operation
  • Individuals seeking the ITIL® Expert Certification in IT Service Management
  • Individuals seeking progress to the ITIL® Master in IT Service Management
  • All IT Professionals wishing to progress through the V3 qualification scheme
ITIL® is a registered trade mark of AXELOS Limited

After course students will be able to

  • Understand the importance of Service Management as a practice concept
  • Understand Service Operation principles, policies, procedures, purpose and objective
  • How Service Operation interacts with all core Service Lifecycle processes
  • Understand the new ITIL® Service Operation processes and roles
  • Understand the new ITIL® Service Operation functions
  • How to measure ITIL® Service Operation processes and functions
  • Understand technology considerations surrounding ITIL® Service Operation
  • Identify the challenges, success factors and risks with ITIL® Service Operation
  • The course takes approximately 10 study hours - then you're ready to book your exam
  • Undertake the new ITIL® Service Operation examination!

Examination for ITIL® Service Operation Certification:

Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in 6 months after course completion. A pass mark of 70% is required in order to be awarded the ITIL® Service Operation Certification and 3 credits.

Examination Results:

The results will be received directly by candidates approximately 2-3 weeks following the examination.


Existing holders of ITIL® Foundation Certificate or V2 ITIL® Foundation Certificate plus Bridge Certificate.

Course materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Course contents

  • Introduction to Service Operation
  • Service Operation core concepts and principles
  • Service Operation processes
  • Common Service Operation activities
  • Organising the Service Operation functions
  • Service Operation organisational structures
  • Technology considerations for Service Operation
  • Service Operation considerations and staffing
  • Challenges, critical success factors and risks for Service Operation