ITIL® 4 speciālists: Izveide, piegāde un atbalsts
ITIL ® 4 Specialist: Create, Deliver and Support ir daļa no ITIL 4 Managing Professional specializācijas. ITIL ® 4 Specialist: Create, Deliver and Support modulis koncentrējas uz dažādu vērtību plūsmu un darbību integrāciju, lai izveidotu, piegādātu un atbalstītu ar IT aprīkotus produktus un pakalpojumus, vienlaikus aptverot arī atbalsta praksi, metodes un rīkus. Kurss ITIL® 4 Specialist: Create, Deliver and Support ir 3 dienu kurss, kura pamatā ir ITIL® 4 Specialist: Create, Deliver and Support eksāmena specifikācija no AXELOS. Ar kursā iekļauto ITIL® 4 jēdzienu un terminoloģijas, vingrinājumu un piemēru palīdzību tiks iegūtas atbilstošas zināšanas, lai nokārtotu ITIL® 4 Specialist: Create, Deliver un Support sertifikācijas eksāmenu.
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Kursa mērķis
The ITIL® 4 Specialist: Create, Deliver and Support course is designed to provide learners with the skills and knowledge needed to create, deliver, and support IT-enabled services and products. The main objectives of the course include:
- Understanding service management and value systems:
- Creating services:
- Delivering services:
- Supporting services
- Collaborating with stakeholders:
- Using ITIL® 4 practices:
- Applying agile and lean principles:
- Preparing for the ITIL® 4 Specialist: Create, Deliver and Support certification exam.
Kursa mērķauditorija
The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
- IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager.
- Individuals seeking progression to the ITIL® Master in IT Service Management
- All IT Professionals wishing to progress through the V4 qualification scheme.
Pēc mācībām tu spēsi
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
Kursa apmeklēšanas priekšnoteikumi
ITIL foundation certification
Mācību materiāli
Peoplecert accredited training materials
Sertifikācijas eksāmens
Course ITIL® 4 Specialist: Create, Deliver and Support is delivered with a respective certification exam PeopleCert.
Certification examm is included in course price.
Kursa programma
Module 1: Organization and Culture
- Organizational Structure
- Integrated/ collaborative teams
- Team capabilities, roles, competences
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction management
- The value of positive communication
Module 2: Effective Teams
- Understand how to use a ‘shift left’ approach
- Team collaboration and integration
- Workforce planning
- Results based measuring and reporting
- The culture of continual improvement
Module 3: Information Technology to Create, Deliver and Support Service
- Integrated service management toolsets
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation
- Artificial intelligence and machine learning
- Continuous integration, deployment and delivery
- Information models
Module 4: Value Stream
- Describing a Value Stream.
- Value Stream inputs, outputs.
- Combining and decomposing value stream steps
- Steps to document a value stream
- Key metrics for steps, actions, or tasks
- Considerations when designing the value stream
- Value Stream Mapping
Module 5: Value Stream to Create, Deliver and Support Services
- How to use a Value Stream to design, develop and transition new services
- How to use a Value Stream to provide user support
ITIL practices that contribute to a Value Stream for a New Service:
- Service Design
- Software Development and Management
- Deployment Management
- Release Management
- Service Validation and Testing
- Change Enablement
Ja vēlies iegūt vairāk informācijas par šo kursu, sazinies ar mums pa tālruni 67505091 vai raksti mums e-pastu uz mrn@bda.lv.