Internal communication and psychological climate in the organization

Improving knowledge and skills about:

• internal communication processes, types, barriers, peculiarities, feedback, etc. c. aspects;
  recognition and elimination of communication errors;
• improving communication skills when working with different contact partners (clients/colleagues/representatives of other organizations, etc.);
• awareness of one’s personal responsibility in improving the internal communication process.

Employees of all organizations

• Understand the nature, role and importance of internal communication in the organization;
• Recognize and eliminate common communication errors;
• Be aware and take responsibility for the internal communication process.

There are no specific prerequisites.

Teaching materials and examples of practical works developed by the lecturer.

Not intended.

• The nature and role of internal communication in the organization;
• Internal communication and the role of management in the implementation of effective internal communication;
• Internal communication types, levels, channels, evaluation options;
• Internal communication promoting open, cooperative and positive psychological microclimate;
• Internal communication as a tool for inspiring, involving and building mutual trust;
• Internal communication barriers;
• Levels of employee engagement, competition or cooperation;
• Internal communication problems: conflicts, gossip, dislike, crises. Acceptance of differences;
• Self-regulation. The most typical mistakes that hinder effective internal communication;
• Internal communication and personal responsibility/development.

If necessary, the training topics can be adapted according to the needs and interests of the employees of the particular organization.