ITIL®4 Foundation

The ITIL®4 Foundation course is designed for professionals who want to utilize the latest ITIL®4 framework in their professional work, enhancing and developing both IT and other service processes, performance, and quality.

Within the scope of the training, the main concepts and process models of the ITIL®4 framework for ensuring the quality of IT Service Management (ITSM) will be acquired.

By participating in discussions and completing practical tasks, participants gain an understanding and the necessary skills in analyzing best practice examples, with the ability to integrate them into their company’s IT Service Management processes.

Course duration, academic hours: 24
Price (excl. VAT) 1100,00 
Price (with VAT): 1331,00 
Lecturer: Āris Dzērvāns
Āris Dzērvāns
Āris Dzērvāns has held significant roles, managing the ICT sector in notable firms such as Latvijas Valsts ceļi and Latvijas Valsts meži. Additionally, he has acted as the Director of Rīgas digitālā aģentūra and played a pivotal role in shaping the National ICT policies of Latvia during his tenure as Deputy Secretary of State for Digital Transformation at VARAM. Moreover, the lecturer has over 15 years of valuable experience working with Microsoft.

Dāvis Indriksons
Dāvis Indriksons
Dāvis Indriksons is the Head of the Custom Application Development team at Arvato Systems Latvia, as well as an ITIL v4 Foundation trainer.

Armīns Martinsons
Armīns Martinsons
Lead Technical Product Manager for the centralized card authorization system in Europe at “Circle K”. Lecturer is certified in ITIL 4 MP.


25. March, 2024 - 27. March, 2024
Price (excl. VAT)
Price (with VAT):
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Training schedule:
25.03.2024 09:00-16:15
26.03.2024 09:00-16:15
27.03.2024 09:00-16:15
Course target

To develop a deep understanding and practical skills in utilizing the ITIL®4 approach and tools to improve and enhance IT and other service processes, performance, and quality.


The training is intended for company leaders, business process managers, auditors, IT architects, IT managers, IT specialists, external service providers, quality analysts, support specialists, application management and development team members.

At Course Completion
  • Apply ITIL®4 concepts, principles, and process models to enterprise/organization service management;
  • Apply ITIL principles in IT Service Management (ITSM) and leadership;
  • Apply ITIL tools and techniques for “User Experience” and to demonstrate the effectiveness of IT Service Management (ITSM);
  • Apply ITIL best practice goals and core concepts;
  • Understand industry best practices to adjust them to your services and IT processes;
  • Pass the ITIL®4 Foundation exam.

Experience in service management is desirable.

Training materials

During the training process, PeopleCert and BDA-developed training materials are used, which remain available to participants after completing the training.

Certification Exam

At the end of the training, after successfully passing the exam, you will obtain the ITIL certification: ITIL® 4 Foundation: an introduction to ITIL 4. The exam fees are already included in the training price.

Course outline

Review of key concepts in service management:

  • Creating value through outcomes, costs, and risks management;
  • The importance of relationships in the service process;
  • Completion of practical tasks and discussions.

Examination of key ITIL concepts and their applicability in achieving desired outcomes:

  • The four dimensions of IT Service Management (ITSM);
  • The service value system;
  •  Investment and productivity in the value chain;
  • The nature and application of management principles;
  • Completion of practical tasks and discussions.

Practical ITIL management – Application of the ITIL V4 framework for the development of enterprise services:

  • ITIL core concepts;
  • 18 tested ITIL practices;
  • Continual improvement, change management, incident management, problem management, service desk management, service level management, and application management;
  • Completion of practical tasks and discussions.

If you want to get more information about this course, contact us by phone +371 67505091 or send us an e-mail at