ITIL®4 Foundation

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Course duration, academic hours: 24
Price (excl. VAT) 1100,00 
Price (with VAT): 1331,00 
Lecturer: Aldis Šalučka Āris Dzērvāns Armīns Martinsons

Plans

14. November, 2023 - 16. November, 2023
Last available spots
Don't miss out and sign up for the course, while there's still a chance!
Place:
Online
Language:
lv
Price (excl. VAT)
1100,00 
Price (with VAT):
1331,00 
Apply

Apply or ask a question!

 

If you want to apply for the course or ask a question about it, feel free to use this form.

Please enter your first and last names
Please enter company name
Please enter your phone number
Please enter your email

Thank you! We will contact you.

Training schedule:
14.11.2023 09:00-16:15
15.11.2023 09:00-16:15
16.11.2023 09:00-16:15
Course target

Our ITIL 4 Foundation classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.

Audience

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

At Course Completion
  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement
Prerequisites

There are no formal pre-requisites for attending this course.

Training materials

Peoplecert accredited training materials

Course outline

Overview of ITIL

  • Introduction to ITIL 4 and service management
  • Structure of ITIL 4 and benefits of ITIL 4
  • ITIL 4 Foundation exam
  • Learning objectives for the course

Service Management

  • Key definitions
  • Value – the value chain and co-creation
  • Value, service, products and resources
  • Service relationships
  • Value, outcomes, costs and risks

ITIL guiding principles

  • Understand and recall the seven guiding principles of ITIL 4
  • How to apply the seven guiding principles
  • Be able to recall the key ITIL definitions

The four dimensions of Service Management

  • Describe the four dimensions of IT service management
  • Explain how each dimension relates to the Service Value System
  • Explain how “external factors” can influence the four dimensions

Service value systems

  • Understand and explain the Service Value System
  • Describe the Service Value Chain and its activities
  • Recall the key ITIL definitions

ITIL practices

  • Recall the purpose of 18 (examined) ITIL practices
  • Recall definitions of key terms related to the ITIL practices, including: availability, IT asset, event, configuration item, change, incident, problem, and known error
  • Explain the following practices in detail, including how they fit within the service value chain:
    1. Continual Improvement
    2. Change Control
    3. Incident Management
    4. Problem Management
    5. Service Request Management
    6. Service Desk
    7. Service Level Management

If you want to get more information about this course, contact us by phone +371 67505091 or send us an e-mail at mrn@bda.lv.