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AI – a written assistant for customer support staff
As part of the training, you will learn how to prepare high-quality, empathetic and plain-language responses to customer letters and submissions with the help of AI – in accordance with the requirements of the European Union Accessibility Directive, which is in force from January 2025. You will also improve your prompt creation skills, perform text analysis and simplification in accordance with the unified communication style of your organization. The training includes not only learning theory, but also practical work – with exercises, examples and solutions that can be used the next working day.
AI for Team Leaders: Leadership, Decision-Making and Team Development
During this course, participants will not only learn how to practically apply artificial intelligence (AI) tools for self-management, efficiency, and team support, but also how to use them in alignment with their way of thinking, reflection, and leadership identity—for self-awareness, improving decision quality, and developing their leadership style.
Claude Fundamentals
Anthropic’s Claude artificial intelligence (AI) platform is rapidly gaining popularity among organizations, increasingly being adopted alongside or in place of tools such as Microsoft Copilot and ChatGPT. In this course, you will learn everything you need to quickly and effectively start using Claude today.
Designing and facilitating engaging meetings
During the training, you will gain clarity on how to make meetings not only better and more effective, but also connect them to the culture of the company, department, project or team. We will look at and try several techniques on how to access and fully utilize the collective potential that often remains unused.
Digital Accessibility
During this course, you will have the opportunity to gain an in-depth understanding of digital accessibility and inclusive design principles, with a focus on the importance of high-quality content and digital solutions in ensuring accessibility for everyone. Throughout the training, you will acquire both theoretical knowledge and practical skills to create and evaluate accessible web content, mobile applications, and documents.
Draft, analyze, and present with Microsoft 365 Copilot
In this course, you will learn how Microsoft 365 Copilot can help you create presentations, documents, spreadsheets, and emails faster! The course offers practical examples of how to use Microsoft 365 Copilot in PowerPoint, Word, Excel, Teams, and Outlook. You will also get to know Copilot chat and learn how artificial intelligence works with different data sources.
Emotional intelligence

Develop emotional intelligence and adaptability to more successfully overcome various challenges and changes in the work environment. The training is designed for anyone who wants to develop the ability to better manage their emotions, understand others, and successfully adapt to the constantly changing demands of the professional world.

 
Empower your workforce with Microsoft 365 Copilot Use Cases
This one-day course offers a comprehensive introduction to Microsoft 365 Copilot, focusing on its functionality and practical applications. The first part provides an overview of Copilot, covering its use across Microsoft 365 apps, best practices for building effective prompts, and ways to extend its capabilities. The second part emphasizes hands-on exercises across seven business Use Cases (Executives, Sales, Marketing, Finance, IT, HR, and Operations), enabling participants to complete real-world tasks using Copilot in tools like Word, PowerPoint, and Outlook.
Information Security Administrator
The Information Security Administrator course equips you with the skills needed to plan and implement information security for sensitive data using Microsoft Purview and related services. The course covers essential topics such as information protection, data loss prevention (DLP), retention, and insider risk management. You learn how to protect data within Microsoft 365 collaboration environments from internal and external threats. Additionally, you learn how to manage security alerts and respond to incidents by investigating activities, responding to DLP alerts, and managing insider risk cases. You also learn how to protect data used by AI services within Microsoft environments and implement controls to safeguard content in these environments.
Kubernetes for Beginners
Gain a comprehensive understanding of containerization principles and the fundamentals of Kubernetes. You will have the opportunity to understand step-by-step how Kubernetes helps automate deployment, scaling, and maintenance processes. This training is intended for those who want to understand the basics of Kubernetes from a practical perspective - how it works, how to work with it, and why it is so important in today's DevOps environment.
Manage and extend Microsoft 365 Copilot
This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility.
Mastering Difficult Conversations in the Digital Age: Techniques and Nuances for Achieving Your Desired Outcome
These in-person training sessions will enhance your knowledge and skills in practical, proven systems for managing difficult conversations – from emotional and rational preparation to persuasive influence without displays of aggression, even in the digital age. You will learn how to “read between the lines,” turn objections into opportunities, and deliver bad news in a way that preserves the best possible impression.
Multi-generational team collaboration in the AI ​​era
This workshop is a unifying event for teams representing different generations, so that they better understand their strengths, take into account differences in generational attitudes and find out how AI can help or harm intergenerational cooperation.
Practical development and implementation of Large Language Models (LLM)/AI workflows
The training lasts 2 days and includes the opportunity to learn how to build intelligent AI workflows and assistants using large language models (LLM), as well as tools such as n8n and LangFlow.
Proactive Cybersecurity for IT Infrastructure Professionals
A hands-on course for IT security professionals and infrastructure administrators. Covers access control, network security, vulnerability management, compliance, and cloud protection using modern tools. Concludes with practical tasks and a final assessment.
Six Sigma Green Belt
Within the course, you have the opportunity to develop process improvement skills by leveraging data analysis and structured problem-solving. One of the main benefits of the training is the ability to identify and eliminate inefficiencies, reduce errors, and improve quality, thereby supporting business growth and enhancing customer satisfaction.