Mastering Difficult Conversations in the Digital Age: Techniques and Nuances for Achieving Your Desired Outcome
These in-person training sessions will enhance your knowledge and skills in practical, proven systems for managing difficult conversations – from emotional and rational preparation to persuasive influence without displays of aggression, even in the digital age. You will learn how to “read between the lines,” turn objections into opportunities, and deliver bad news in a way that preserves the best possible impression. The training will draw on both theory and practical nuances of negotiation and conversation management that help steer “stalled” discussions in the direction you want.
Course target
To build deeper understanding and strengthen practical skills in order to:
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prepare emotionally and rationally for conversations;
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respectfully influence the course of conversations;
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achieve the desired outcome when facing objections and delivering negative news, including in the digital environment.
Audience
Anyone who wants to achieve their desired results in a confident and respectful manner while leading conversations in which parties hold differing opinions, bad news must be delivered, or objections are raised.
At Course Completion you will be able to
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Prepare for difficult conversations and feel confident during them.
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“Read between the lines” to identify what truly matters to the people involved.
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Turn the most common objections into new opportunities.
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Deliver bad news in a way that is received better than expected.
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Steer “stalled” conversations in the direction you want.
Prerequisites
There are no specific prerequisites.
Training materials
Training materials and practical work examples prepared by BDA.
Certification Exam
Not intended.
Course outline
- How to prepare for a difficult conversation so that you feel confident going into it?
- What can you do to prevent the other person from making you feel powerless?
- How can you avoid getting carried away by emotions, even if you are being accused or criticized?
- How can you create a sense that the other person feels heard and understood (which does not mean agreeing with their point of view)?
If you want to get more information about this course, please contact us by phone +371 67505091 or send an e-mail at mrn@bda.lv.
