Implementing and Managing Windows 11

Equip participants with the knowledge and practical skills to effectively implement, manage, and troubleshoot Windows 11, ensuring secure and efficient operation in a professional environment.

This course is aimed at IT professionals who support Windows 11 desktops, devices, users, and associated network and security resources. The secondary audience for this course is Desktop/Device Support Technicians (DSTs) who provide Tier 2 support to users with computers that are running the Windows 11 operating system (OS) in a on-premises environment.

After completing the course, students will be able to:

• Understand the system requirements for Windows 11 and master the installation process, including clean installs and upgrades from previous versions.
• Configure core system settings to optimize the user experience and maintain system integrity, including input methods, language settings, and accessibility features.
• Manage user accounts and profiles effectively, ensuring secure access to system resources and personalization according to individual needs.
• Implement and manage security features, such as Windows Security app, Windows Hello, BitLocker, and firewall settings, to protect against threats and ensure data privacy.
• Troubleshoot common system issues, including boot problems, driver conflicts, and performance bottlenecks, ensuring minimal downtime.
• Utilize Windows 11 administrative tools to monitor system health, deploy updates, and manage recovery options, keeping systems up-to-date and resilient.
• Set up and manage network connections, including Wi-Fi, VPN, and remote desktop services, to ensure reliable and secure connectivity.
• Efficiently manage storage options, including disk partitioning, file system choices, and data backup strategies, to optimize performance and safeguard data.
• Manage files and printers, setting up file sharing, configuring permissions, and troubleshooting printer connections to streamline office operations.
• Gain proficiency in using the Microsoft Store and deploying apps, managing app licenses, and ensuring compliance with organizational policies and standards.

Before attending this course, students should have:

• Basic understanding of computer hardware and operating systems.
• Familiarity with previous versions of Windows, particularly Windows 10.
• Experience with general networking concepts and configuration settings.
• Knowledge of core computing concepts such as file systems, storage, and application management.
• Ability to navigate and perform basic tasks in a Windows environment.

Students will use materials prepared in the e-learning environment and will have 180 days of access to the course’s lab environment.

This course does not include a certification exam.

1. Installing Windows 11

• Introducing Windows 11
• Choosing an edition of Windows 11
• What’s new in Windows 11 since Windows 10?
• Navigating the user interface
• Overview of installation options
  • What is OOBE?
    • Provisioning packages during OOBE
    • Autopilot
  • Local interactive installation
  • Deployment options:
    • Windows ADK
    • MDT
    • Configuration Manager
  • Installing Windows 11
    • Hardware requirements
    • Licensing and activation options

2. Upgrading and updating Windows 11

• Upgrading to Windows 11
  • In-place upgrades
  • Side-by-side migration
  • Wipe and load migration
• Migrating user state
• Managing Windows 11 updates
  • Overview of Windows Update
  • Configuring Windows Update for Business
  • Troubleshooting Windows updates

3. Configuring Windows 11 devices

• Overview of Windows 11 configuration tools:
  • The Settings app and Control Panel
  • Remote options, including: Quick Assist, Windows Admin Center and Windows PowerShell
• Common configuration options
• Managing activation

4. Configuring network connectivity

• Configuring IP network connectivity, including an overview of subnet addressing
• Implementing name resolution
• Managing wired and wireless networks
• Overview of Remote Access

5. Managing storage

• Overview of local storage and network storage options
• Description of a typical disk configuration
  • Single SSD with three partitions: EFI System, Boot, and Windows Recovery
  • Explanation as to when additional storage might be added, such as managing memory sticks
• Overview of Microsoft terminology relating to disks, partitions, and volumes
• Using Disk Management and Diskpart.exe
• Managing Storage Spaces
• Accessing remote storage:
  • Shared folders on on-premises file servers
  • OneDrive for Business

6. Managing files and printers

• Overview of File Systems:
  • FAT, NTFS, and ReFS
• Configuring and managing file access
  • File and folder permissions
  • Effective access
• Configuring and managing shared folders
  • Combining shared folder and local NTFS permissions
• Implementing Work Folders
• Managing printers

7. Managing apps in Windows 11

• Overview of methods used to provide apps to users:
  • Deploy as part of an image
  • Deploy with Configuration Manager
  • Deploy using Intune
• The Microsoft Store
  • Enabling/restricting access
• Configuring Microsoft Edge settings
  • Sync settings
  • Extensions

8. Implementing and managing security

• Managing User Accounts
  • Types of accounts: local, domain, online
  • Groups, including built-in and strategies for using Global, Universal, and Domain Local groups
• Configuring User Account Control
• Overview of data-related security threats
• Implementing and managing BitLocker
• Windows Security app
• Using security settings to mitigate threats:
  • Overview of Credential Guard, Exploit Guard
• Overview of network-related security threats and mitigations
  • Windows Defender Firewall
  • Connection Security Rules

9. Monitoring Windows 11

• Monitoring Windows 11
• Overview of performance monitoring tools
• Optimizing performance

10. Troubleshooting Windows 11

• Managing Windows 11 startup
• Recovering Windows 11
• Managing devices and drivers
• Understanding the registry
• Recovering files