Digital behavior and communication in the professional environment
The range of everyday work tools is rapidly expanding with new digital tools, within which we need to communicate and collaborate with others. This communication must be in accordance with digital behavior. The training provides up-to-date information about digital behavior, generally accepted norms and how they are formed.
Ilze Rassa
Work experience: Ilze has led training sessions for companies, state and international organizations, teaching both individuals and groups. Experience in developing, managing and implementing communication strategies for the President of Latvia, NATO, Statoil Latvia, Rail Baltica and the banking sector. Organized NATO summits, the US President's visit to Latvia, and the Rail Baltica Global Forum.
Recipient of the Cross of Recognition and LASAP "Golden Button" award, member of the Baltic PR Awards jury.
Course Target
Develop an in-depth understanding and practical skills about:
- etiquette and its difference from etiquette;
- the impact of changes in communication channels, space and form on communication and professional communication;
- differences in digital communication between generations of the team;
- communication tips in email, chat rooms, video conferencing and social media environments;
- the challenges of artificial intelligence (AI) and the creation of new norms of etiquette.
Audience
Any professional who actively engages, communicates, and interacts with others in the digital environment and wants to do so in accordance with the norms set by netiquette in order to promote collaboration and strengthen human relationships.
The training is suitable for a wide range of participants.
At Course Completion you will be able to:
- Understand the evolution and changing nature of netiquette in digital communication.
- Understand the main norms of digital behavior and communication.
- Communicate effectively in digital channels and in real-life situations – in email correspondence, chat rooms, social networks and video conference calls.
- Understand the perspectives of different generations on netiquette norms and know how to act if they differ.
Prerequisites
There are no specific prerequisites.
Training materials
Training materials and practical examples are prepared by BDA.
Certification exam
Not intended.
Course outline
- What is netiquette?
- How did netiquette come about? Changes in communication and communication options, forms, and sites, external influences. Formal and informal communication.
- Written laws and unwritten rules for digital communication.
- Email and digital behavior.
- Chat rooms and digital behavior.
- Video conference calls and digital behavior.
- Social media and digital behavior.
- AI opportunities and challenges.
If you want to get more information about this course, please contact us by phone +371 67505091 or send an e-mail at mrn@bda.lv.
